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FTX App Trading - Deposits

Blockfolio Rebecca
  • Updated

 

We offer several ways to start trading on the FTX App . To get started, you'll need to make a bank draft/wire, debit/credit card, or cryptocurrency deposit.

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Debit and Credit Card Deposits

  1. YOU MUST BE KYC Level 2 (Unlimited Deposits and Withdrawals) to use debit or credit. 
  2. On the Invest tab, tap on Deposit.
  3. Tap on Linked Banks and Cards.
  4. Tap on Deposit under Credit/Debit Cards
  5. Enter your name, card number, expiration date, and the three-digit CVC from the back of your card. Blockfolio accepts Visa and Mastercard only. Be sure that the name on your card is exactly the same as the name on your account or there may be a delay or rejection in processing.
  6. Tap Next.
  7. Enter your billing address. Be sure that the address is the same one you submitted for your FTX App account; name or address mismatch may cause a delay or rejection in processing.
  8. Tap Submit. If everything is correct and matches, it will take a few minutes to move on to deposit.
  9. You can deposit up to $2,999 per day. 
  10. After you input your deposit amount, you will always need to have the CVC associated with your card to input each time you use the card for a deposit.
  11. You will see the fees associated with using your debit card. This is a convenience fee charged by the card processor and is equivalent to 2.9% + $0.30 USD per transaction.
  12. You can trade immediately on your funds deposited with your card as long as you've not had any chargebacks. Coins purchased with cards can be withdrawn after 7 business days. 

If you have questions, please contact Customer Support.


Bank Deposits

.Depositing Funds using a Bank Account (US Only)

  1. On the Invest tab, tap on the gear icon on the top right of the app to access your Settings. Tap on Linked Banks & Cards. 
  2. Tap on Add account under Bank Accounts. 
  3. Follow the Plaid workflow to connect to your bank and authorize withdrawals. The workflow looks different for different banks, as you’ll be connecting directly to them with your online banking username and password. 
  4. Once you have linked your account to FTX App, it will appear in your Linked Banks and Cards. You can then tap on Deposit to deposit any amount up to your limit. 
  5. Tap on Next to review your deposit. 
  6. Slide right to submit your deposit.
  7. Please note: ACH deposits take 3-5 business days to clear and due to internal risk measures, we require a 7 business day hold after the funds clear. This means that you will not be able to withdraw the equivalent amount of your ACH deposit for at least 12 business days after initiating the deposit. 
  8. If you are unable to deposit, you may have a deposit already pending or a failed withdrawal from your bank that is preventing you from depositing. Typically, once the funds have left your bank (you can check with your bank on this status), it is 1-2 days before the deposit is complete on our end.
  9. If you are unable to connect your bank even though it appears in the Plaid integration, this is not something that FTX App can solve. Please see this article on why this sometimes occurs. You may need to use another deposit method. 
  10. After 3 deposits in one month, we reserve the right to charge .50 per deposit to cover our costs.

Click here for more information on account limits and hold times.


If you have questions, please contact Customer Support.

Depositing Funds via Wire Transfer 

  1. On the Invest tab, tap on your fiat currency, such as USD, GBP, AUD, or other currencies. See FTX Support for more information on wire currencies.
  2. Tap on Deposit.
  3. Tap on Wire Transfer. 
  4. Sign into your online bank account separately. Be sure that the name on the account matches the information you submitted for your trading account identity documents.
  5. Locate the Transfer menu or menu for wires. If you are unable to complete this step online, you may need to contact your bank.
  6. Tap Let's Go.
  7. Enter the desired amount of your transfer, then tap Next.
  8. Enter the information that we provide on the next screen with our account details and your unique account code for a wire transfer with your bank. You will need to make sure you also include the unique identifier which will be a string of letters and numbers with your wire memo. Tap Next.
  9. Tap Register to register the deposit after verifying that you used the correct account identifier. Note that wire transfers are not instant, and can take a few business days to process and clear your bank. Most wires are processed the same day but there can be delays with your bank. Please contact Customer Support if your wire has not been processed within 3 business days. 

If you have questions, please contact Customer Support.

Depositing Euros via SEPA

  1. On the Invest tab, tap on Euro
  2. Tap on Deposit.
  3. Tap on SEPA transfer 
  4. Tap Let's Go.
  5. Read the warning message then tap OK.
  6. Sign into your online bank account separately.
  7. Locate the Transfer menu or menu for SEPA transfers. If you are unable to complete this step online, you may need to contact your bank.
  8. Enter the information that we provide on the next screen with our account details. Tap Next.
  9. Register your deposit - enter the exact amount of your transfer, then tap Next.
  10. To finish registering your deposit, we require you to upload a proof of deposit (e.g. screenshot, receipt, bank statement). Tap NEXT.
  11. Take a photo of your proof of deposit. Make sure the document is within the frame.
  12. Check your photo. Make sure everything is clear and legible. You may also retake the photo if needed. Then tap REGISTER.

If you have questions, please contact Customer Support.

Depositing Cryptocurrency

  1. On the main Invest Tab, find the cryptocurrency that you are transferring into your FTX App account. Tap the coin. 
  2. Tap on the Wallet. 
  3. Tap on Deposit. 
  4. The next screen will remind you that any transfer into the address needs to be the same currency as the wallet. In the example, you must only send LINK to the Chainlink wallet. If you send Bitcoin (for example) to the wallet, it will be lost. Also, the screen reminds you that it may take a few minutes as the transaction must be confirmed on the network for the coin first. Tap I understand to continue. 
  5. The next screen has a QR code that you can use if your exchange or wallet can use QR codes for withdrawals. Also available is your wallet address, which can be copied to paste into the wallet or exchange that you’re currently holding your coins if you can’t or do not wish to use the QR code. Once you are finished using this screen to withdraw from your current exchange or wallet, tap Done. 
  6. Funds will usually be available anywhere between a few minutes to an hour, depending on the speed of the blockchain’s verifications of your transaction. Once you receive the deposit, you can begin trading.

 

Depositing USD via USDC

  1. On the main Invest Tab, tap USD Wallet.
  2. Tap on Deposit. 
  3. The next screen has a QR code that you can use if your exchange or wallet can uses QR codes for withdrawals. Also available is your wallet address, which can be copied to paste into the wallet or exchange that you’re currently holding your coins if you can’t or do not wish to use the QR code. Once you are finished using this screen to withdraw from your current exchange or wallet, tap Done. 
  4. Funds will usually be available anywhere between a few minutes to an hour, depending on the speed of the blockchain’s verifications of your transaction. The deposit will automatically be converted to USD. Once you receive the deposit, you can begin trading.

 

If you have questions or do not receive your deposit within a few hours, please contact Customer Support. 

 

PayPal Deposits (Temporarily Unavailable)


Depositing Funds via PayPal

  1. On the Invest tab, tap on Deposit.
  2. Tap on PayPal.
  3. Enter the amount of your deposit. The estimated PayPal fee will be displayed when you enter the amount. While FTX App does not charge a fee, PayPal charges a percentage to be used as a payment method.
  4. Tap Next.
  5. Log into PayPal, and complete the authorization by choosing your payment method linked to your PayPal account. OR, tap "Pay with Debit or Credit Card" to go through Guest Checkout to pay with debit or credit card without creating or using a PayPal account.
  6. Your deposit will register automatically. You may need to drag your app screen down to refresh to see the deposit.
  7. The merchant name for PayPal purchases is West Realm Shires Services, Inc.
  8. You can trade immediately on your funds deposited with PayPal. Coins purchased with PayPal can be withdrawn after 5 business days. 

If you have questions, please contact Customer Support.

 



 

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Trading services offered through the FTX App are provided by FTX.US for US Residents only, and FTX.COM for all other regions. This page may contain confidential information the use of which is governed by the FTX Privacy Policy.

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