US Customers
- On the Select your region screen, select United States resident. Residents of the State of New York cannot sign up for Blockfolio Trading at this time.
- On the next screen, read through the agreement and tap to check the box. Then tap Next.
- Enter your legal first and last name and date of birth and tap Next.
- Enter your home address (no PO Boxes), and then tap Submit.
- Congratulations! You’re ready to fund your account and buy or trade.
- To use Debit/Credit, you will need to do full identity verification. Tap on Account Limits in your settings menu to fully unlock your account for greater limits and ability to use debit/credit cards.
If you have questions, please contact Customer Support.
Non-US Customers
- On the Select your region screen, select Non-United States resident.
- For identify verification, you’ll need to have the following handy:
-Government ID
Click Let’s Go to complete the next steps. - Enter your legal first and last name and date of birth, and then tap Next.
- Enter your city and country of birth. Tap Next.
- Tap the source of your funds: Occupation, Investments, Inheritance, or Mining.
- Enter your home address and country. Tap Next.
- On the next few screens, you’ll need to allow Blockfolio to access your device’s camera to take photos of your ID. Tap Allow on the popup.
- Make sure your ID document is within the frame. Tap the center photo button to take a photo of the document. If you have a photo already, you can upload that by tapping the photo library icon.
- You will be asked to verify that your photo is legible. You can retake the photo, or tap Next to continue.
- You will be contacted via email when your account is ready for trading, or if we need additional information.
If you have questions, please contact Customer Support.
NOTE: You must be 18 years old to open a FTX App account.
ID Troubleshooting Tips
If you're having difficulty successfully uploading a passport, driver's license, or ID, please make sure:
- There is no glare on the document
- The image is bright and well lit
- The image is clear and all borders of the document are fully visible
- The ID is fully visible, and is not blocked, obstructed, or redacted
- The document is not expired or considerably damaged
- If the country on your account is incorrect, or does not match the ID you uploaded, please contact support
Please make sure you are uploading a supported ID type. Supported ID types are listed when you begin the ID verification process. Unfortunately, we can't accept any IDs other than the supported types. If you don't have a supported document (typically these include documents like a passport, ID card, or driver license), or your ID is expired, you'll need to apply for, or renew, a valid ID before completing the upload.
Identity Verification and Address Verification Troubleshooting:
These are the most common reasons and possible solutions if you are unable to successfully complete address verification:
- Invalid Address
- Tip: Try different variations on your address
- Example: Include the apartment number on a separate line or the first line, or only enter the apartment/unit number and not the words "apt" or "unit"
- Information Mismatch
- All information must appear exactly as it does on your legal documents
- Tip: Make sure you're using your full legal name and not a nickname.
- Not Enough Information on Record
- There may not be enough information on record to sufficiently verify identity if you are 18-19 years old.
If you're still unable to successfully verify your identity after several attempts, please contact Customer Support to initiate a manual review. Include copies of your identification documents.
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Trading services offered through the FTX App are provided by FTX.US for US Residents only, and FTX.COM for all other regions. This page may contain confidential information the use of which is governed by the FTX Privacy Policy.
Comments
4 comments
I submitted again how long again take verification time
Yes I make verification long time no working
Absolutely horrible. Have the app for three weeks now and still no verification. Even after emailing and getting 15 tickets To fix it and also I posted pictures and my information to their accounts on Facebook messenger, Instagram, and even Twitter. Did that help at all? No it’s been 11 days later now and still nothing. This is horrible
Awfull! I've got a message that my id verification IS ok and i still expérience trouble when loging in. I got everytime an error message that i got a message on id vérification to be checked and the support After a few requests advice to remove the app and download it again what i did in vain
I want to make New investments selling or buying and nothing IS possible. Horrible
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