US Customers
- Tap on the gear icon on the upper right and tap settings.
- On the settings page tap on Register and select FTX US.
Please note that residents of the State of New York cannot sign up for FTX App (Blockfolio) Trading at this time. - On the next screen, input your email address and password then read through the agreement and tap to check the box. Then tap Register.
- Enter your legal first and last name and date of birth and tap Next.
- Enter your home address (no PO Boxes), and then tap Submit.
- Congratulations! You’re ready to fund your account and buy or trade.
- To use Debit/Credit, you will need to do full identity verification. Tap on Account Limits in your settings menu to fully unlock your account for greater limits and ability to use debit/credit cards.
If you have questions, please contact Customer Support.
Non-US Customers
- Tap on the gear icon on the upper right and tap settings.
- On the settings page tap on Register and select FTX International. Please see location restrictions.
- On the next screen, input your email address and password then read through the agreement and tap to check the box. Then tap Register.
- Enter your legal first and last name and date of birth, and then tap Next.
- Enter your home address and country. Tap Next.
- Enter your Phone number. Tap Next and input the SMS verification code. Tap Submit.
- Congratulations! You’re ready to fund your account and buy or trade.
- To use Debit/Credit, you will need to do full identity verification. Tap on Account Limits in your settings menu to fully unlock your account for greater limits and ability to use debit/credit cards.
If you have questions, please contact Customer Support.
NOTE: You must be 18 years old to open a FTX App account.
ID Troubleshooting:
If you are experiencing unsuccessful attempts in uploading a photo of your passport, driver’s license, or state ID (US users), here are some things that you need to check:
- The ID should be fully visible showing all its borders clearly.
- No blockage, obstruction or any removal of information.
- The image should be bright enough to make the details clear and readable.
- Make sure there are no glares on the image.
- The ID is not expired or damaged.
- Country on your account and your ID should match. If not, please contact support.
During the start of the ID verification process, a list of supported ID types is given so kindly make sure that the ID you are uploading is supported. We do not accept IDs that are not part of the list. If you do not have any of the supported IDs, or it has already expired, we advise you to apply for, or renew, a supported ID so that you can successfully upload an ID in your account.
Identity Verification and Address Verification Troubleshooting:
If your address is not being verified successfully, kindly see the list below for possible reasons and solutions:
- Information Mismatch
- Make sure that all your information is exactly the same as what is shown on your legal documents.
Tip: Use your full legal name. Using your nickname is not advisable.
- Invalid Address
Tip: Input your address in a different format.
Examples:
Input only the apartment/unit number (no words such as “apt” or “unit”).
Input the apartment/unit number on a separate line
- Not Enough Information on Record
- There is not enough information provided that can fully verify that you are 18-19 years old.
If you're still unable to successfully verify your identity after several attempts, please contact Customer Support to initiate a manual review. Include copies of your identification documents.
_______
Trading services offered through the FTX App are provided by FTX.US for US Residents only, and FTX.COM for all other regions. This page may contain confidential information the use of which is governed by the FTX Privacy Policy.
Comments
13 comments
I submitted again how long again take verification time
Yes I make verification long time no working
Absolutely horrible. Have the app for three weeks now and still no verification. Even after emailing and getting 15 tickets To fix it and also I posted pictures and my information to their accounts on Facebook messenger, Instagram, and even Twitter. Did that help at all? No it’s been 11 days later now and still nothing. This is horrible
Awfull! I've got a message that my id verification IS ok and i still expérience trouble when loging in. I got everytime an error message that i got a message on id vérification to be checked and the support After a few requests advice to remove the app and download it again what i did in vain
I want to make New investments selling or buying and nothing IS possible. Horrible
என்னுடைய லைட்காயின் முகவரி வாங்க மற்றும் விற்க்க தடை செய்யப்பட்டுள்ளது அதனை நான் திரும்ப பெற நான் என்ன செய்ய வேண்டும்
Olvido contraseña la restablezco y pierdo mi cartera con todas mis criptomonedas...
I have not been able to login into my account for the past 2 weeks - I've sent many emails to the support team and no one has been able to help. This so frustrating and I believe it's because you guys are making so much money and you don't seen to care about anyone . I have money in my wallet that I can access - I can't anything and been loosing money because of this issue . This the worst costumer service I've experience
Meu portfolio também sumiu não consigo mais movimentar sumiram minhas moedas.preciso de ajuda por favor.
Secure2invest has worked tirelessly to help me recover my funds and I appreciate them for that. It was a bumpy road with all the instructions that I was given but I followed them to the very end because they keep telling me that the recovery of funds is not an easy process but in the end, they came through for me. Thanks so much, contact @ secure2invest . Com or WhatsApp: +14253121045
NO ANSWER TO SUPPORT REQUESTS FOR 5 WEEKS!!!
I am really disappointed in the FTX app. Support & Customer Service is absolutely horrible. I can't believe they don't have an 800-customer service number to try and resolve problems with their app. Ever since the app required account holders to use Microsoft Authenticator for 2-factor authentication, I have had problems. Now, I can't even get into my account.
I really wish that Blockfolio didn't merge with FTX, as they are absolutely horrible.
I upgraded the Blockfolio app and now all access to my previous Portfolio's is lost and I am only allowed to create new Portfolio's ... Signing into FTX Blockfolio simply puts me into a constant loop asking me to sign out and log in again! Support has responded ... but gives only a non-use answer without step by step meaningful results!! After sending three submissions ... they ask me to delete all previous emails!!! "HOW DOES that help my situation??? Still awaiting answers. Even reviewing their previous emails which goes to FAQ - Frequently asked questions ... does not resolve this issue!!
*NEED HELP!!!
Can anyone help me? I buy SOL through FT Wallet but when I use it on FTX pay still asking none is reflecting in my balance and authentication is being asked but I am verified already. Please help
It's driving me crazy
I'm inquiring because I can't access it when the login is released, but when are you telling me how to find the coin?
Please sign in to leave a comment.