When FTX App was originally created the founders had some interesting decisions to make in regards to privacy. Rather than creating an email sign up, they decided to keep all accounts anonymous with only a Token ID to use as an identifier for a specific portfolio. While there are obvious benefits to the end user for this system, it does require that the user is pro-active in backing up their data. All you need is a screenshot of your Token ID located under Settings> Data Recovery & Transfer> Token.
You can also create an account with an email address, which is the safest way to ensure your data is protected. If you decide to use FTX App for trading, you will create an account.
The token ID can be copy/pasted by tapping "Copy Token to Clipboard". You can alternatively take a screenshot and save to your camera roll for record keeping.
Saving this ID will allow FTX App support team to locate your data and move it to a new device when needed. To get assistance, please reach out to: telegram.blockfolio.com
** A word of warning- if you use a native backup method to move your portfolio like iCloud or Titanium backup, there is a chance that the portfolio will become corrupted and you’ll need to re-install. Re-installing will completely wipe all your data.**
The best solution for the future is to create an email login so that you never have to lose your data.
Before you do this, reach out to us on Telegram or email email@example.com so we may assist.