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FTX App Troubleshooting: Common Questions and Answers

Comments

36 comments

  • Wietze Hoekzema

    My Authenticator doesn't give the right code any longer. How can I reset the app without it asking for an Authenticator code? I've already did the following steps:

    1. Clear cash of app
    2. Clear data of app
    3. Delete app
    4. Install app again
    5. Login as non-US resident

    Still it asks for a Authenticator code!

    Hey all, my 2FA has been reset by the support team. I'm now able to use the app and also have access to my assets. Of course I've retrieved all the assets from FTX(blockfolio)...

    2
  • Dean Paredes

    Same problem here!

    0
  • Branislav Grenuš

    Similar problem here. After the password reset and Google Authenticator reset, I'm not able to sign in, because every code is invalid. I've been locked out since Wednesday and support only sent me a link to this page and did so far nothing to help. I have crypto in my account I can do nothing with. This is a disgrace. Do something already!

    2
  • Claude Valenti

    Exactly the same problem here. The first "new" code the app gave me generated the same token as was the current one, the app rejected that as a new token and I've not been able to log in to the app since then. It's been almost a week without being able to access my account. Please help.

    2
  • Branislav Grenuš

    @Claude: I was thinking that it was me who did something wrong, but I see I'm really not alone. I wasn't even able to post a ticket via the app because it required sign in to be completed, which I can't do. I emailed support instead, they replied as above, but haven't responded since Thursday. All I need is to have the 2FA working again, either via GA, or I don't mind if they switch me to email 2FA, I don't care, anything would be good. But they are doing nothing!

    2
  • Aarron Light

    As of 5 - days ago I no longer am able to track the portfolio of coins I have used for several years on my iPhone. How do I restore an account that I was tracking coins with? I have my token from when it was Blockfolio. I've tried deleting the app (but not the data) and reinstalling it. Each time I open the app it just shows a basic main account with $ 0 balance. 

    5- days ago I saw the balance and coins tracked but when I went to scroll down the list to check another coin everything disappeared and the basic screen appeared in its place. At first, I thought I had swiped to a new page to create a new portfolio, but after not being able to find it no matter what I swiped I knew there was something else happening. Thanks in advance for any help on fixing the issue.

    4
  • Claude Valenti

    @Branislav: no you're not alone. I'm hoping that it is not too difficult to reset 2FA from their end and get us to do email verification and regain access to our accounts. As the market starts to heat up we need access to those accounts. 

     

     

    1
  • Andre Leong

    Hi I can't update my password for about 7days already... Following is the steps I was advices by support team
    1, update ftx app to latest version
    2 copy reset link to other browser, type with different password
    3, 400- invalid capcha error
    I have repeat the procedure more than 20 times still cant get through.
    Mayb there is something I did wrongly
    I can log in but can't update password, basically I'm just stuck
    Please advice

    1
  • Stefano Pambianchi

    @Andre Leong: same issue here. 

    FTX/Blockfolio you MUST fix this problem.

    2
  • Justin Chatfield

    I am having the same issue, I need my 2FA reset so I can access my account. Please fix this FTX!

    1
  • HIDEHIKO

    There is no sign that the problem will be solved at all. No matter how many inquiries I have, I haven't heard from support for 5 days. My problem is that my account is empty and initialized. Have you solved it? If so, please tell me how. please

    Hello. I also had 2fa reset and signed in to a seemingly empty account. And finally I found my portfolio. Good luck to everyone here.

    2
  • Aarron Light

    Agreed. I've been waiting a month for support to even acknowledge my request. How hard can it be to reinstall your token ID? Why does the support team even need to do this? They should have a spot for you to enter it and restore your portfolio just like any other app. If I had any doubts before about trading on FTX, this service convinces me to trade elsewhere!

    3
  • Riyaz Bashir

    I have been having the same problem for a month without any help from the support folks. I got a response on telegram app. They asked me to pay 0.01 BTC twice and that did not solve the problem. Then they asked 0.02 BTC again. I did not pay it seemed like a scam. Has anyone had similar issues 

    2
  • TiO CrAzY

    Sorry Riyaz Bashir ... It's a scam for sure.

    I'm giving up , after 1 week trying everything that is possible I can't login again. Since I don't have cash in it (was only tracking my cripto) I decided to give up.

    0
  • Salim Awad

    I had to go to App info > open by default > add link > and add blockfolio.com to get it to open the password reset link in the app.

    1
  • Riyaz Bashir

    Salim, Unfortunately I have iphone so i do not see the links that you suggested.

    "App info > open by default > add link > and add blockfolio.com"

    I am hoping that this FTX support can help.

     

     

    0
  • Ashfaq Syed

    My money got deducted from ftx but not deposited in binance account of 416 dollars help me

    0
  • Helder Justino

    Seems like a lie the only time I lost track of my coins was here shame there's no help there's no support there's nothing that helps at all shame shame

    0
  • Aarron Light

    Yeah, I've emailed Blockfolio support two times and no response. It specifically says that they are the only ones that can put your token ID back in to restore the portfolio you were tracking.

    1
  • Shame Tottty

    Shannae tottzy

    0
  • Shame Tottty

    Shannae totty

    0
  • PI KI

    if they dont fix this, honestly this is the ideal time to make a better and free app just for tracking, no bullshit exchange and orient it towards exits, something like crypto.exits.app are doing...

    0
  • cheng wenming

    Exactly the same problem here. The first "new" code the app gave me generated the same token as was the current one, the app rejected that as a new token and I've not been able to log in to the app since then. It's been almost a week without being able to access my account. Please help.

     

    0
  • Ciro Gomes

    Estou com o mesmo problema, com o token 2FA. Espero que não demorem muito para solucionar.

    0
  • Augustine NFT

    Can anyone help me? I buy SOL through FT Wallet but when I use it on FTX pay still asking none is reflecting in my balance and authentication is being asked but I am verified already. Please help

    0
  • Diane Ah Quin

    Seems there is hackers

    0
  • Diane Ah Quin

    I if there's something to secure our accounts from hackers

    0
  • Muzaffer KH

    I can't reach my wallet....

    I opened my account and put eth coin in it, but when I wanted to send it to an account, I got a mail error and I could not reach my account. Every time I tried an email I used, I did not receive any email for resetting the password. I enter my user mail and password, but there is no mail to me, please help I am in a difficult situation. be...

    2
  • cheng wenming

    It's been a month and no reply 。。。。。。。haizzzzzz

    1
  • Dolapo Ogoro boi

    My Authenticator doesn't give the right code any longer. How can I reset the app without it asking for an Authenticator code? I've already did the following steps:

    Clear cash of app
    Clear data of app
    Delete app
    Install app again
    Login as non-US resident
    Still it asks for a Authenticator code!

    Hey all, my 2FA has been reset by the support team. I'm now able to use the app and also have access to my assets. Of course I've retrieved all the assets from FTX(blockfolio)...

    1

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