You can open a support ticket regardless if you are currently logged in on the app or not. If you are not logged in, you might need to update the app to the latest version first. You will also be required to enter the email address you registered the account with.
If you are currently logged in, you can open a customer support ticket by following these steps:
- Tap on the settings icon on the upper right of the main portfolio screen
- Tap Settings
- Tap Support
- Tap Contact Support
- Select the Category of your issue. You will see more specific categories under the Invest Categories and Track Categories.
- Fill out the form. Please provide as many details as possible. We encourage you to include a screenshot or a screen-recording of the issue.
- Tap Submit
Please note that you do not have to create multiple tickets for the same issue. We will answer your ticket in the order it was received. Creating multiple tickets might possibly delay support.
If you are unable to login but want to reach customer support, please follow these steps:
- Tap on the settings icon on the upper right of the main portfolio screen
- Tap Settings
- Tap Support
- Tap Contact Support
- Choose the region in which you opened your account - FTX International vs FTX US
- Enter your registered email address
- Tap Open Email App
- Choose your email app (If you are using a Gmail email account, please choose the Gmail app from the options to avoid any issue)
- Open the Email sent by FTX (Just making sure it’s you)
- If you have multiple emails from FTX, please make sure to choose the latest one.
- Tap the Click to Verify button
- Tap the FTX App icon or Open with FTX App (Please do not choose Chrome or other web app to open this link)
- Select the Category of your issue. You will see more specific categories under the Invest Categories and Track Categories.
- Fill out the form. Please provide as many details as possible. We encourage you to include a screenshot or a screen-recording of the issue.
- Tap Submit
- If you cannot remember your email or have not registered an account with FTX App, you may contact support at support@blockfolio.com. Please note that there might be a delay in responses through this method and we highly encourage our users to reach out to support in-app instead.
If you wish to view or respond to an existing ticket
- Tap on the settings icon on the upper right of the main portfolio screen
- Tap Settings
- Tap Support
- Tap Support Conversations
- Tap the ticket
- If the ticket is closed, you have the option to Reopen ticket
- If your issue has already been resolved, you also have the option to close the ticket
Comments
7 comments
How do I know if I have been verified? I was trying to make a deposit from my bank using my debit card and it only allowed me to put $2,000 in my FTX account.
I want to close my account because someone keeps hacking in, and taking my account, and or locking me our of it! I want a check. Or everything to be transferred to one of my choice accounts.
How do I withdarow my funs
How do I get tax information? Transaction history?
good afternoon, I have a problem with the withdrawal of funds from my account to a cryptocurrency walletI just want to let you guys know that when I first downloaded this app it really sucked it was so hard to deal with but with every new update you do it improves it immensely the one I downloaded the afternoon sovled the couple problems it is getting better and better every time you do that do a little more often and keep up the good work I just wanted to let you know that it is working cuz it was terrible to deal with in the beginning but it's a lot better now thank you very much thought I'd let you know
It's not working for me
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