You can unlock features in the FTX App (formerly Blockfolio) by completing verification.
To check what level of verification you have completed, tap the ⚙️ icon at the top right of the FTX App and then on Account Limits.
- If you see the option to verify your identity, this means that you have not completed verification yet. Tap Verify Your Identity on the FTX App's Invest tab and follow steps 6 onwards on this page to start verification.
- If you see the option to get higher deposit and withdrawal limits, this means that you are partially verified. Follow the steps to complete Level 2 Verification if you would like to access more features in the app.
- If you see all 3 features are unlocked on the account limits page, you are fully verified.
If you have completed the steps for Level 2 verification, and are waiting to be verified:
- Keep an eye out for an in-app message or email from our team in case we need more information from you. You can find your in-app messages by following the steps to check the status of an existing ticket on this page.
- If you have submitted all the necessary documents, verification may take up to 3 days to complete.