2 Factor Authentication is a required security feature on your FTX App and cannot be disabled. If your 2 Factor Authentication is set to Authenticator App and you would like to get your codes via SMS, follow the steps below:
1. Tap the ⚙️ icon at the top right corner of your FTX App.
2. Select Security.
3. Tap Two-factor authentication.
4. Select SMS.
5. You should see a prompt letting you know that withdrawals will be disabled for 24 hours for security reasons. Tap I understand.
6. Enter the phone number you would like to use to receive SMS codes. Tap Next.
7. Enter the code sent to your phone and tap Continue.
8. Enter the code from your authenticator app. Tap Submit.
NOTE: This action does not delete the FTX App listing from your authenticator app. You will need to remove the FTX App from your authenticator app after following the steps above.
If you have lost access to your authenticator app, please contact Customer Support.